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Resource
Return & Exchange

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Returns & Exchange Policies

What is your return policy on shoes?
How do I return my shoes?
How do I exchange my shoes?
When Will I Receive My Refund?
How do I track my order status?
Privacy Policy

WHAT IS YOUR RETURN POLICY ON SHOES?
We want you to be 100% satisfied with your order. If for some reason you need to send your order back, you may return it within 90 days for a full refund.

In order for TheWideShoes.com to refund the full cost of a returned shoe without additional charges some basic requirement must be met:
1. All shoes must be in their original, unworn condition. Please try on your shoes on carpeting to prevent scuffing.
2. Shoes must be returned in their original shoe box and must be placed inside a packing box to avoid damage to the shoes and shoe box.
3. All socks (if any) came with the shoes should be returned in their original, unworn condition. Otherwise, $12.50 will be deducted from the refund.
4. All returns must be made within 90 days of the issuance of invoice.
5. Please complete the return items section below and include it with your return order.
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HOW DO I RETURN MY SHOES?
Return your shoes in 2 easy steps!
1. Complete the Return Form: You may have received a TheWideShoes.com Return Form and return address label in the package with your shoes. Simply fill out the customer information and return details section of the return form.
  If you didn’t receive this form, you can download one now. Click here to download Shoe Return & Exchange Form.
2. Ship Back to Us : Package the shoes and this form in the original shipping box. Be sure to cut off the return label at the bottom of the form and affix it to the outside of the package.
After the shoes are inspected, you will receive a refund. For more information on refunds, see Question #4.

RETURN ADDRESS:

TheWideShoes.com
Attn: Returns Dept
2239 Tyler Ave.
S. El Monte, CA. 91733

If you are unable to view the return & exchange form, you may need to download the latest version of Adobe Reader. It's free, click the icon below.

Please review our Shoe Return Policy before sending back your shoes.

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HOW DO I EXCHANGE MY SHOES?

If you are not happy and/or satisfied with your purchase(s), you may return your purchased item(s) in exchange for different size, width, color or other styles.Make sure your return item(s) meet the "Return Policy" requirements.

Complete the Return Form(Exchange Section): You may have received a TheWideShoes.com Return Form (Including Exchange Section) and return address label in the package with your shoes. Simply fill out the customer information and exchange details section of the return form.

If you didn’t receive this form, you can download one now. Click here to download Shoe Return & Exchange Form.

Once return item(s) is received, we will issue a credit back to your account and duplicate your return order to a new exchange order with updated exchange shoe informations. The exchange order will be charged to the same credit card provided on your original order & shipped to the same location. Please inform us if you would like to use a different form of payment, if shipping address has changed, and/or if you need to change the shipping method.

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WHEN WILL I RECEIVE MY REFUND?

Refunds for returned shoes will be issued within one week of receipt of the shoes. We do not refund the shipping costs. Please note: After your credit is processed, it may take an additional week for the funds to show in your account. Most banks take approximately a week to transfer funds on a credit.

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HOW DO I TRACK MY ORDER STATUS?

When you complete your order from our secured online store, you will receive an email confirmation providing you with an order number. Once your order is shipped from our warehouse, you will receive another email confirmation providing you with a UPS tracking number which you could copy it and go to the UPS website(www.ups.com) and paste it on the tracking section to find out estimate delivery date.

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PRIVACY POLICY
Thank you for accessing thewideshoes.com. We respect your privacy and want to protect your personal information. To learn more, please read this Privacy Policy.

This privacy policy applies only to this Site. Please see below for details.

We are not responsible for the content or privacy practices on any non-Thewideshoes.com web site to which this Site links or that links to this Site.

INFORMATION COLLECTION AND USE
1. Information Collection. We collect information from you in several different ways on this Site. One goal in collecting personal information from you is to provide an efficient, meaningful, and customized experience. For example, we can use your personal information to:
  1. Help make this Site friendlier for you to use by not having to enter information more than once.
  2. Help you easily find information, products, and services.
  3. Help us update content on this Site that is most relevant to you.
2. Inform you of new information, products, and services that we offer.
  1. Ordering and Registration. Before ordering products, you must complete an online registration form. During registration, you will provide to us certain personal information, including but not limited to your name, shipping and billing address(es), phone number, email address, and credit card number. In addition, we may also ask you for your country of residence and/or your organization's country of operation, so we can comply with applicable laws and regulations, and for your gender. These kinds of personal information are used for billing purposes, to fulfill your orders, to communicate with you about your order and our site, and for internal marketing purposes. If we encounter a problem when processing your order, we use the personal information to contact you.
  2. Cookies and Other Technology. Like many sites, this Site employs cookies and web beacons to speed your navigation of the Site, recognize you and your access privileges, and track your Site usage.
3. Information Use and Disclosure.
  1. Internal Use. We use your personal information to process your order and provide you with customer service. We may internally use your personal information to improve our Site's content and layout, to improve our outreach and marketing efforts (including marketing our services and products to you), and to determine general marketplace information about visitors to this Site.
  2. Communications with You: We will use your personal information to communicate with you about our site and your orders and deliveries. Also, we may send you a confirmation email when you register with us. We may send you a service-related announcement on the rare occasions when it is necessary (for example, if we must temporarily suspend our service for maintenance.) Because we have to communicate with you about orders that you choose to place, you cannot opt out of receiving emails related to your orders.
  3. External Use. We do not sell, rent, trade, license or otherwise disclose your specific personal information or financial information to anyone.
    - To help you buy products and provide customer service to you, we must provide your credit card number to financial-services corporations such as credit-card processors and issuers. When we submit your credit card number for authorization, we use state-of-the-art data encryption to protect your information.
    - We may be required to disclose such information in response to requests from law-enforcement officials conducting investigations; subpoenas; a court order.
DATA SECURITY

This Site incorporates physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information, including Secure Sockets Layer ("SSL") for all financial transactions through this Site. We use SSL encryption to protect your personal information online, and we also take several steps to protect your personal information in our facilities. Access to your personal information is restricted. Only employees who need access to your personal information to perform a specific job are granted access to your personal information. Finally, we rely on third-party service providers for the physical security of some of our computer hardware. We believe that their security procedures are adequate. For example, when you visit our Site, you access servers that are kept in a secure physical environment, behind a locked cage and an electronic firewall.

While we use industry-standard precautions to safeguard your personal information, we cannot guarantee complete security. 100% complete security does not presently exist anywhere online or offline.

OPT OUT/CORRECTIONS

Upon your request, we will
1. correct or update your personal information;
2. stop sending emails to your email address; and/or
3. disable your account to prevent any future purchases through that account.
By telephoning, or emailing your request to thewideshoes.com Customer Support department 1-888-YES-APIS (1-888-937-2747) or support@thewideshoes.com

Please do not email your credit-card number.

UPDATES TO THIS POLICY

If we change or update this Privacy Policy, we will updates on this Site so that you will always be aware of .We encourage you to review this Privacy Policy from time to time so you will know if the Privacy Policy has been changed or updated.

Third-Party Web Beacons: We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here.