Start a Return

How do I return my shoes?

Return your shoes in 2 easy steps!

  1. Complete the Return Form: Simply complete the return form, located at the bottom half of your packing list.  If you didn't receive this form, you can download one now. Click here to download Shoe Return Form.
  2. For USA customers within the 48 contiguous states, you can request a free return label by emailing support@thewideshoes.com. Please include your order number in the email subject line. Customers in Alaska, Hawaii, and international or overseas locations are responsible for the cost of shipping returns back to us. While we offer a full refund for the product, we do not refund shipping costs.
  3. Ship Back to Us : Package the shoes and include the return form in the original shipping box. Be sure to cut off the return label at the bottom of the form and affix it to the outside of the package.

After the shoes are inspected, you will receive a refund. For more information on refunds, see next question.

RETURN ADDRESS:

TheWideShoes.com

Attn: Returns Dept
2239 Tyler Ave.
S. El Monte, CA. 91733

If you are unable to view the return & exchange form, you may need to download the latest version of Adobe Reader. It's free, please download it from www.adobe.com.

Please review our Shoe Return Policy before sending back your shoes.

When will I receive my refund?

Refunds for returned shoes will be issued within one week of receipt of the shoes. We do not refund the shipping costs. Please note: After your credit is processed, it may take an additional week for the funds to show in your account. Most banks take approximately a week to transfer funds on a credit.